The Internet of Things (IoT) is transforming global business operations across diverse industry sectors. Data gathered by this ecosystem of connected machine to machine (M2M) devices and sensors can feed real-time business intelligence systems that assist with making fast and more informed decisions. Propelled by a mix of technological, social and political factors, and offering far reaching results that include the better use and protection of resources, increased business efficiencies and improved experiences, IoT is adoption is growing rapidly. In an increasingly IoT supported world, we look at some applications used or in conception stage in Australia.
Rural applications
South Australian viticulture is a prime example of the use of IoT in the growing of grapes. Sensors measure elements such as wind speed, temperature, light, humidity and soil moisture providing information for analysis to optimise plant growth and prevent crop loss through climatic factors such as excessive heat, light or frost. In the fermentation and production process they are used to measure and monitor gases, acids and tannins that affect the final product. Sensors are also deployed to monitor the environmental conditions of the storage and distribution facilities such as cellars and freight vehicles.
Environmental sensor networks have been deployed to provide accurate, detailed, and up-to-date information about changing environment inputs critical to decision making, both during and in preparing for a natural disaster. A wireless sensor network of 100 nodes was deployed over a 1km square region of forest in the Dandenong Ranges, Victoria. The network monitors in real-time, a range of environmental parameters, including soil moisture, humidity, solar radiation, temperature, wind speed and direction. This information can improve situational awareness in a range of important disaster preparedness and response applications, such as the event of bush fire in the bush fire prone Australian continent.
Urban applications
UN figures indicate that about one-fifth of the world’s population is challenged by water scarcity. A Lux Research report in 2013 suggests that almost one-quarter of all the new start-up companies targeting the water industry are focussed on monitoring, forecasts and process controls through sensors and IoT applications. While Australia is fortunate to have quality potable water, it is not inexhaustible. Leaks are not only costly, but increase pressure on stretched water resources and raise the likelihood of pollutants infiltrating supplies. Smart monitoring initiatives have been applied in Melbourne and Sydney. Networks of sensors spot the sudden drop in water pressure, trace its location and alert engineers to fix the leak before damage spreads.
There has been growing interest in the IoT for realising smart cities in order to maximise the productivity and reliability of urban infrastructure. The days of circling blocks to find an available parking spot in Australian cities are numbered. Councils in Adelaide, Melbourne, Sydney and Perth are trialing parking sensor technologies that utilise ground sensors to indicate where open parking is located on city streets. These solutions ensure that motorists find vacant car parking spaces thereby reducing traffic congestion, decreasing vehicle emissions, lowering enforcement costs and reducing driver stress. The sensor networks further serve to provide comprehensive data enabling profitable future town planning for the councils.
In 2012, Melbourne City Council and ARUP partnered with the University of Melbourne on a three year Australian Research Council Linkage Grant for Creating a Smart City through Internet of Things. The aim of the research was to develop new systems that can help City administrators remotely monitor and interpret real time information on urban environments. Innovative ways to combat noise pollution was undertaken where wireless sensor networks measure sound across the central business district. Data collected from the sensors help to create a noise map of the city and can be used to manage noisy areas. The noise issues examined by the council include barking dogs, loud music, industrial machines and trucks. The Melbourne project was reported to be one of the first in the world to monitor and map city sounds over such a large area. In the future, the sensor network can also be adapted to monitor other parameters such as air quality and weather conditions with results easily distributed over the internet. As part of its planning process, the council already uses sensors to monitor the amount of pedestrian traffic at busy locations.
A result of the Smart Cities research, three month real-time data collection and testing trials were conducted in the City of Melbourne. An example – the environmental sensors, measuring light levels, humidity and temperature, that have been deployed at Fitzroy Gardens and at the Docklands. The data collected will assist the Urban Landscapes branch to better understand and communicate the impact of canopy cover for urban cooling. This pilot project publishing real-time environmental data for the City of Melbourne was implemented using Libelium’s Meshlium automated environment sensors.
On a macro and micro scale, information derived from sensing and monitoring is increasingly pervasive in many aspects of day-to-day life and is being used to drive changes in sectors such as food, environment, resources and more. Information gathered from M2M sources is being analysed and disseminated more than ever before.
Libelium have new vertical IoT kits to explore IoT possibilities. The kits for Cities, Parking, Agriculture, Water and Environment address the most dynamic IoT verticals and the one Evaluator kit ensures a quick start. The vertical kits are factory programmed, include a visualization plugin in Meshlium and five hours of technical consultancy so that you can have a working project just by powering on the devices. To view the Libelium Vertical Kits.
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M2M Connectivity Website Privacy Policy
1. Privacy Policy Statement
M2M Connectivity is committed to protecting your privacy, keeping your information safe and ensuring the security of your data. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. This extends to both our control and processing of personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose your Personal Information.
The current policy will be in effect from 1 July 2020. We may need to update it over time but if we do, the updated version will be published.
2. What information we collect and control
The types of information we collect depends on how you use our products and services as well as the relationship we have with you as a customer. It may include information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), bank account and credit card details, information to prove your identity (driver’s license or another approved ID), account username or password and your use of our products and services.
We may also collect more in-depth information including:
- Financial and Credit information related to your financial relationship with us, such as your financial details, payment history, credit history, and your service history.
- Information about your products and services including device-specific information such as your hardware model, operating system version, unique device and service identifiers, device status, serial numbers, settings, configuration and software and mobile network information.
- Information about how you use your products and services such as:
- Your network usage including time and duration of your communications as well as information about the operation of the equipment, services and applications you use on our networks .
- How you use our services to access the internet, such as the location of your devices when you are using our products and services.
- Information that allows us to identify you for verification purposes.
- Technical Information about your products and services including details about our network performance including information about how you use our networks.
Some of the information collected may be sensitive information. If we need this type of information, we’ll ask you for information in accordance with applicable law.
You might also need to provide personal information about other individuals to us (e.g. about your authorised representative). If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement. It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.
3. How do we collect your information
We collect personal information in the following ways:
We collect information directly from you when you:
- Or your representative interacts with either us or one of our trusted partners. This might happen when you are setting up an account with us or using one of our products or services;
- Order and/or register for a product or a service;
- Interact with technical support and sales teams;
- Use our website or social media sites;
- Share information with us via forms, for example when you register for our trainings, events and newsletters.
- Apply for a job with us.
We may also collect information about you:
- From external sources like credit reports and marketing mailing lists;
- Commercially available information. This can also include information gained from our partners, these partners include our business and commercial partners, and other affiliates;
4. How do we store your information
We take all reasonable steps to securely store your information using a combination of technical solutions, security controls and internal processes to protect information and our network from unauthorised use, modification, access and disclosure.
We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves.
We endeavour to ensure that information is kept as current as possible and that irrelevant data is deleted or made anonymous as soon as reasonably practicable. However, some information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.
5. How do we use your information
We may use your personal information in the ways as outlined below:
- To help us properly manage the products and services we provide to you. We also use your information for charging and billing and to identify potential breaches of our terms and conditions of service.
- Communicate with you in order to provide you with our products, upgrades and services via email, SMS and social media.
- Processing orders and applications and to enroll you as our customer.
- Verifying identity, carrying out credit checks and reporting.
- Generating bills, managing account, and carrying out debt-recovery.
- Development of our products and services.
- Communicate to you about all our products, services and offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you.
- Identifying your location so we can send you emergency alerts.
- Protecting our network and managing the data use and other uses of our network.
- Training our staff.
6. When do we share your information
We do not sell any information. We may share your information with other parties who provide services to us, including partners and contractors that assist us with providing our business processes and products and services. These services include:
- Providing, managing or administering your product or service including customer enquiries and support services.
- Installation, maintenance and repair services.
- Mailing operations, billing and debt-recovery functions.
- Information technology and network services.
- Development, analysis and business intelligence functions.
- Your authorised representatives or legal advisers
- Third parties when you ask us to do so or when you consent to that disclosure for the purposes of preventing or investigation fraud, crime or misconduct relating to your account or services.
- Credit providers or credit-reporting agencies for identity checking and credit related purposes such as credit-worthiness, credit rating, default listing, credit provision and financing under privacy act and credit reporting legislation.
- Our dealers, business or commercial partners, legal advisers and other businesses we work with
- The manager of the Integrated Public Number Database (IPND), and other organisations as required or authorised by law (please see www.acma.gov.au for more information)
- Law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law
- For the purposes of facilitating or implementing a transfer/ sale of all or part of our assets or business.
7. How can you access or correct your information
To ensure that we are able to provide you with the best products and services possible, it’s important that you make sure the information we hold about you is accurate, up-to-date and complete. If any of your details change you may contact us using the contact details below. You also have the right to request a copy of your information that we hold about you. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your information on request. To make this request email us at privacy@m2mconnectivity.com.au
8. How can you make a privacy complaint
You can also use our contact details to notify us of any privacy complaint you have against us. If you believe your privacy has been compromised, please contact us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe on the response to the complaint.
While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner or the Telecommunications Industry Ombudsman.
9. How can you contact us
If you have any questions in relation to this Privacy Statement, our management of your information or you would like a copy of this statement sent to you, please call us on (03) 9696 3011 or email us at privacy@m2mconnectivity.com.au. The office hours are Monday-Friday 8 am-5 pm EST. You can also download a pdf copy of this statement on our website, at www.m2mconnectivity.com.au/privacy-statement
Contact Details:
EMAIL: privacy@m2mconnectivity.com.au
PHONE: +61 3 8378 2650