M2M Service Desk for Sierra
Wireless Environments

M2M Device Management

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Sierra Wireless

Never worry about your Sierra Wireless deployment again.

 

The M2M Service Desk for Sierra Wireless environments is designed to help your business free resources and to maintain the best possible IoT application performance. Building upon the Sierra Wireless Airlink Management Service(ALMS) we’ve integrated our systems, tools, people and process to provide proactive service layer which delivers your users the best possible user experience.

The single-point-of-contact ensures IT departments get the most out of the ALMS platform, whilst providing a level of security and confidence in services optimisation and continuity- through ease of deployment, ongoing management of devices, upgrades and enhanced reporting. Available in ‘Support’ and ‘Managed’ tiers – the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

Services Packages

Built on the Robustel Cloud Management platform and available in ‘Support’ and ‘Managed’ tiers – the M2M Service Desk
ensures that you keep your environment always on – always optimised – always connected.

TIER 1  |  SUPPORT

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Sierra Wireless hardware support (including RMA)
  • Extended hardware warranty

TIER 2  |  MANAGED

Proactive Monitoring and Reporting Service

  • Daily device health check by Engineers at M2M Connectivity
    Service Desk with exception reporting on irregularities
  • Monthly device health check report

Advanced Hardware Replacement

  • Commitments to carry inventory to allow fast replacement of faulty devices

Consultancy / Network Planning

  • Access to 2 hours/year of expert service for investigation of network issues

Consultancy / Network Planning

  • Access to 2 hours/year of expert service for investigation of network issues

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local
    Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Sierra Wireless hardware support (including RMA)
  • Extended hardware warranty

Sierra Wireless Airlink Management Platform (ALMS)

About the Sierra Wireless Airlink®
Management Platform (ALMS)

At the foundations of the M2M Service Desk for Sierra Wireless environments is the Airlink Management Platform.

The AirLink® Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.

Secure, Cloud-based, Device Management
for your AirLink ALEOS devices.

AirLink Management Services (ALMS) powered by AirVantage® is an application that makes managing thousands of gateways as easy as ten. Users can remotely configure, deploy, and monitor their AirLink gateways over-the-air.

An off-the-shelf, hosted application tool ALMS enables Sierra Wireless customers to quickly and easily deploy a remote management solution for their ALEOS powered AirLink gateways and routers. By leveraging a cloud-based platform, ALMS enables users to manage one AirLink device or thousands from anywhere with an internet connection.

AirLink Management Services significantly reduces barriers that have traditionally prevented customers from deploying a true remote management solution. By leveraging a cloud computing model, Sierra Wireless has eliminated the need for any software to download and gives the customer a very quick set-up experience. Customers can have their remote management solution set-up and working instantaneously.

Sierra Wireless Airlink Managment Services (ALMS)

The AirLink® Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.

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M2M Service Desk for Robustel Environments

Built on Robustel Cloud Management Platform (RCMS) and available in ‘Support’ and ‘Managed’ tiers – the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

Learn More

Robustel Cloud Management Service (RCMS)

Designed to work hand-in-hand with RobustOS, RCMS unlocks the true potential of Robustel products giving customers the ultimate range of monitoring, management and control functions.

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Do you have a project in mind?

Need some guidance on your next project? Or just simply want to know where to get started incorporating M2M/IoT technology into your business?

Use our contact form to submit your questions and one of our team of M2M/IoT experts will get back to you with more information.

Please fill out the form below

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Why M2M Connectivity?

Our Expertise

Our Expertise

We specialise in IoT connectivity for Smart Cities, Smart Utilities, Asset Tracking, Agriculture, Security and emergency applications.. and more.

Our Capabilities

Our Capabilities

From hardware to solutions – we help businesses to design, deploy and manage their connectivity requirements.

Our People

Our People

We have deep engineering expertise in IoT – who ensure you have the best fit soluton for your business.

Our Partnerships

Our Partnerships

We partner with worlds best carrier and technology vendors, to meet a broad range of industry use cases.